Content and services

A lot of people who used videoconferencing only lightly or never at all have acquired a crash course in it over the past month. Because Design Nine and WideOpen Networks have had staff distributed around the country for years, it was not a challenge for us.

Microsoft is developing a new glass-based storage technology that can hold many gigs of data on a small glass plate. We need something like this because all of the magnetic-based storage (e.g. hard drives) and DVD/CD disks eventually degrade and fail.

Are Technica reports that AT&T is hiking prices for its TV service--formerly DirecTV--as much as 50%, depending on what package a customer has. The company has lost about 10% of its customer base for TV services in the past year, which reflects the continued growth in "cord cutting" of cable and satellite TV service.

Some years back, Xerox had outsourced all of their customer support to overseas call centers full of people who a)barely spoke English, and b)could only read from a canned script. The result was truly awful interactions if you needed to get a copier repaired or tried to order printer supplies.

But they seemed to figure that out, and for some time, if you called Xerox customer service, you got native English speakers who were delightfully helpful.

RSS, which stood for several different things, depending on who you asked (Real Simple Syndication was probably the most popular), has withered away. It was designed in the early days of the Web to make it easy to process and read news articles and blog posts from many different sites. Once you subscribed to a Web site using your RSS reader app, you could easily browse and read all the content from that site.

Companies like Amazon and Facebook are selling camera-based products that are designed to be used inside the home and outside the home (e.g. the Ring doorbell).

This recent article from USA Today says that cord cutting is accelerating.

Customers are looking at the incredible variety of content available from OTT (Over The Top) services like Netflix, Hulu, and Amazon Prime, and deciding that they can save money by just paying for Internet and a few OTT subscriptions.

Less than five minutes after I clicked on an Amazon link to look at a flashlight on sale, I got an email from Amazon saying, "...based on your recent activity, you may be interested in this other flashlight..."

Really? Is business so bad for Amazon they have to spam their customers? If they are doing this to me, they must be doing it to all their customers, so every day, they are sending out hundreds of millions of unsolicited emails.

These companies are abusing their customers, and it won't turn out well.

In a win for personal privacy, Google has announced that the company will no longer read the email of their personal Gmail account users.

Google has been scanning Gmail email to identify what kind of ads to place in Web browsers for its users.

YouTube (part of Google) has launched a streaming TV service, making the whole video on demand space an even more confusing array of services and options, which include Amazon, Apple, Netflix, Roku, offerings directly from some of the alphabet networks, and many others. But competition is a wonderful thing.

Apple announced the availability of its new augmented reality software for the iPhone and iPad at its recent Worldwide Developers Conference. The software kit enables third party app developers to place computer-generated information over real-time images. For example, map information could be superimposed over a live camera feed on an iPhone pointed out the front of a vehicle.

LinkedIn may not be entirely dead, but in the past several months, I've received nothing but "business friend" requests from sales people and consultants trolling for business. LinkedIn has enabled "lazy" sales work. Just browse LinkedIn for keyword matches for whatever you are selling, and then send a "link" request. I turn them all down.

I was a very early LinkedIn user, and have yet to find it particularly useful. I've never let it have access to my address book, and I rarely use it reach out to people I already know--email and the phone are far more efficient.

I've been writing about the death of TV since 2005, and twelve years later, the body may be finally in rigor mortis, or close to it. YouTube has announced a $35/month TV service that includes Fox, ABC, NBC, CBS, Disney, and....ESPN. It's ESPN that may finally break the back of the traditional cable subscription business model. We've heard very consistently that a lot of residential customers have not given up their cable or satellite subscription because they want to watch sports.

Bio-diversity on the Internet is a good thing, just like bio-diversity in the real world is a good thing. The Amazon S3 failure yesterday caused major disruptions in a lot of Internet services, particularly on the east coast of the U.S.

This weekend, while I was busy wasting time watching a Youtube video, there was an ad for a WiFi-enabled slow cooker.

As our portable devices become more common and more powerful, the Web is being wrecked by the blight of ads. I see this both with browsers on computers but also and especially on the portable devices, where the pop-up and pop-over advertising not only obscures the content but is often impossible to get rid of. On a smartphone, and I don't care how big the screen is, the little 'X' or "Close ad" button is so small as to be unusable.

It is now ordinary to visit a site and then leave within a few seconds without reading anything because the ads are so difficult to get rid of.

The CW network has released an app for Apple TV that allows you to watch all of the channel's content for free--no cable TV subscription required.

I had some hope that Microsoft, once Steve Ballmer departed, might become more customer friendly. And in the past couple of years, Microsoft has made steady improvements to products like the Surface tablet/laptop--I see a lot of them in my travels.

Here at the office, we've actually seriously discussed moving away from Apple for office productivity software because Apple, since Tim Scott took over, has apparently just decided quality software is not particularly important.

Twice in the past week people have complained that I did not respond to their email. In the first case, they sent the missive to the wrong address, waited two weeks, and then wondered aloud to me if I was really busy and was unable to keep up with email. Well, yes to the really busy part, but no to the unable to keep up with email. I cannot respond to email that I have not received.

As "TV," which from here on out I will always put in quotes, since "TV" now really just means "sitting on the couch and watching video from any one of hundreds (thousands?) of sources," continues its death spiral, NBC is a perfect example of stupidity perfected.

NBC refuses to put some of its most popular shows on services like Hulu. Instead, they want to force viewers onto the NBC Web site and watch those shows using NBC's own streaming video. What is so bad about that? Well, two things.