Exploring the impact of broadband and technology on our lives, our businesses, and our communities.

Google wants to call you

The Register has a short article about a new service Google is quietly testing. It puts a little telephone icon in Google ads, and if you click the icon, a little form pops up and asks for your phone number. Your phone starts to ring, and when you pick up, Google transfers the call to the advertiser.

Google promises to keep your phone number from the advertiser, but I'm always skeptical of these claims, since Google also reserves the right to change their privacy rules whenever they like. Google has your phone number, and like everything else they do, it is another important bit of information that they can use in a variety of ways to build an extensive dossier about your likes, dislikes, and buying patterns.

It is a clever system, and is probably going to rely extensively on low cost VoIP to make it work. Some businesses that require extensive customer interaction to get an order may benefit from it. But I don't think I'll be clicking on one of those little green phones anytime soon.

Technology News:

Water may power the Energy Economy

Skeptics of the Energy Economy tend to hang their hat (with some justification) on the fact that hydrogen is hard to transport and hard to store. But even while there are emerging technologies that may address those twin problems, there are increasing signs that it may not be important.

I wrote recently about the add-on device being used by truckers to generate hydrogen on the fly from water; the hydrogen is injected into the engine cylinders to increase fuel mileage and as a side benefit, create drastic reductions in pollution.

A Florida engineer has developed a similar system that also uses electrolysis to split water atoms, but instead of throwing the oxygen away, he combines the hydrogen atoms and the oxygen atom to create a new gas with a chemical composition of HHO (instead of H2O).

The new kind of gas has some remarkable properties, including more efficient metalcutting. The gas is presently undergoing certification for use in welding and metalworking shops and factories.

But if you bolt the device onto the side of a car engine and use some electricity from the alternator to power it, you can apparently get a 30% increase in fuel mileage at a cost of about 70 cents an hour. Since an hour of driving is going to consume somewhere between two and three gallons of gas at a cost of $4-$8, this system is a real winner if it works the way it is claimed.

Technology News:

Outsourcing comes home

This article suggests the tide may be starting to turn on the loss of manufacturing jobs to overseas factories. A Wisconsin cookware company is starting to bring jobs back to the Midwest because of rising labor costs overseas and drastic increases in the cost of shipping.

The change also highlights the need for economic developers to roll up their sleeves and talk to every company already in their region, because most of the new jobs will be coming from those existing companies, rather than from relocating businesses. Some of the questions that economic developers should be asking:

  • How many jobs do you currently support overseas?
  • What would it take to bring some of those jobs back home?
  • What kinds of job skills would those workers need?
  • Are there disincentives that local and regional governments could address to make it easier and more cost-effective to bring jobs back home?

Technology News:

Intel Macs may run Windows apps without Windows

Geeks playing with a prerelease version of OS X for Intel report that they have been able to easily install an open source Windows emulation library that then allows them to run common Windows applications--without having Windows installed.

Could this have been Apple's game plan from the beginning?

Imagine you could buy a Mac Mini for $499 that not only runs a virtually virus-proof, easy to use operating system (OS X) but also runs all your favorite Windows applications that are not available for the Mac.

Wouldn't that be the best of all possible worlds? Freedom from viruses, an end to DLL conflicts, no more reformatting your hard drive to solve minor problems, and the ability to run virtually any program you like.

Sounds good to me. Happy Thanksgiving. Turn off the computer tomorrow, skip the Internet, and spend time with family and friends. In the long term, it is our relationships with other people that really matters. The technology will always be around. Our friends and family are far more precious and far more transient. Tomorrow, let's all take care of each other, and make time to care of someone who may need, for a day, some extra "family."

All my best,
Andrew

Technology News:

Fake online dates?

Two of the biggest online dating sites (match.com and Yahoo!) are accused in separate lawsuits of defrauding members. Match.com is allegedly paying people to go on dates with fee-paying subscribers, which on the face of it sounds absurd. It's hard to see how you could make any money over the long term with that kind of business strategy.

Yahoo! is accused of posting fake profiles to make it look like there are more available "dates" registered in the service than there actually are.

It is important to remember we are still at the dawn of the Internet era. I'm less interested in the fraud, serious as the charges are, than in the "newbie" nature of many of these services. By that I mean I've always thought a lot of online "businesses" have prospered mainly because there are so many new people who have never tried them. So for a while, as long as you have more new people registering than drop off, you can have "growth." But eventually, you run out of people who don't know that online "dating" or whatever the service happens to be really does not deliver. And then the business goes downhill very quickly.

As Web 2.0 churns along, we'll hear more stories about these kinds of "thin" businesses, in the sense that their service is very thin--little to offer and too much reliance on gullibility or ignorance. That kind of business never lasts.

Technology News:

Why the cable companies may lose the war

I have Adelphia cable modem service at home, and had to call customer service the other day when the system was out for nearly a day. The service technician said something very revealing. The person could not determine why the service was out, and said they would have to roll a truck to make a service call. She informed me it would take a week and a half to do so. I asked if they thought it was acceptable to have a customer be without Internet access for ten days or more, and added that I sometimes work from home. Here is what she said:

We are only providing an entertainment service.

This statement is stunning. "Only an entertainment service" indicates that Adelphia, which is now owned, in different parts, by Comcast, TimeWarner, and Cox, really has no clue about how important the Internet is to their customers.

It also means they will never be successful selling Voice over IP services over their cable networks, because no one wants to risk being without phone service for ten days, which is apparently okay with Adelphia/Cox/Comcast/TimeWarner.

This is not isolated to bankrupt Adelphia. A buddy of mine just quit his job as a network manager at Cox because of relentless cutbacks in customer service that made his job unbearable. The cable companies each have massive debt loads. They can't raise rates on broadband service because the phone companies have decided to fight via a price war. So the only way they can make any headway on debt is to cut customer service. Two years ago, Adelphia's Internet service was as flaky as it is today, but customer service was terrific; they could roll a truck the next day in most cases. And the phone tech support was much more responsive then that it is now.

For the first time, I am thinking seriously of switching to Verizon DSL, even though Verizon has awful customer service. But they understand (at least better than the phone companies, I think) that broadband is not just an "entertainment" service. I sure hope so. If they both think that, it is even more urgent that communities make investments that ensure an independent local broadband infrastructure.

Oh, and my service problem? It turned out the culprit, which I diagnosed myself, was the inline power surge supressor I installed just before the cable modem. If lightning strikes nearby and a power spike jumps onto the copper cable out in the yard, it will come straight into the house and can jump right through the cable modem to my computer and fry the thing. I have had the surge suppressor attached for a long time, but all of a sudden, the cable modem could not get a signal. The suppressor introduces a very small amount of signal attenuation, but the sudden and inexplicable failure highlights just what a fragile and antiquated system the Hybrid Fiber Coax (HFC) cable modem system is. My Internet is working at home, but without any lightning protection. I don't like that one bit.

The system should not be that sensitive to small amounts of attentuation in the first place, and in the second place, I should not be forced to use a copper-based system that lacks that kind of power surge protection. But hey! It's just an "entertainment" system! Why should the cable company care if a customer's televisions and computer are fried in a thunderstorm? It's just "entertainment."

And fiber? It's immune to lightning and power surges, making it really excellent for residential use.

Technology News:

RSS feeds reminder

Just a reminder that you can get a full RSS feed for this site by clicking the bright orange button over in the right hand side column.

There is also a complete set of topic feeds via the site map in the menu. Clicking the topic title gets you the list of articles posted to the topic, and clicking the RSS right next to the topic name takes you to the RSS feed for that topic.

Bloggers don't fall under campaign rules

SlashDot has a long discussion thread about an opinion issued by the Federal Election Commission that "bloggers are journalists." The ruling exempts bloggers from having to file lenghty reports and paperwork to meet the McCain-Feingold campaign laws. As Slashdot points out, the ruling indicates that bias in reporting does not automatically mean a blogger is NOT a journalist.

If this seems like hairsplitting or stating the obvious, it is nonetheless important because those that argued bloggers should be regulated based their argument in part on the notion that they were biased towards one position or another. What the FEC is saying is that the mere fact of having an opinion that leans politically left or politically right does not mean you immediately fall under campaign finance laws.

The FEC seems to be trying to do the right thing. What is disturbing is that the issue came up at all. Trying to regulate the right of individuals to express an opinion on the Internet is just wrong, and dreadfully so.

Technology News:

Knowledge Democracy:

Nerds don't dress well

I don't really have a category for this, but thought it was funny. If you haven't noticed, I usually look for gagdet-oriented or more lighthearted stuff on Fridays.

This news is hardly shocking--IT folks are NOT the best dressed people in the office!

But I'm not sure which is worse--sloppily dressed nerds or the solutions recommended in the article. One bit of advice cited is, "...no yellow toenails." Okay.....noted. Memo to self--keep socks and shoes on at all meetings.

Other valuable fashion information: "Polyester...gets sweaty and smelly." No, I think people get sweaty and smelly. Either way, it falls into my category of "Thanks...don't call me, I'll call you."

Finally, the picture accompanying the article purportedly shows a well-dressed nerd. Um, if I showed up at a meeting in a pale peach shirt with bright pink shirt cuffs (??!!), white pants, what looks like slippers (to hide the yellow toenails?), and a pastel green tie....well, I don't think I have to go on.

After I finished with this article, I was convinced the cure is worse than the disease.

Technology News:

Butterfly wings and LEDs

Scientists have discovered that a butterfly in Africa with electroluminescent wings uses a microstructure to enhance the light emitting properties of the wings that is virtually identical to a design developed in 2001 to improve the efficiency of LEDs.

Nature is pretty amazing.

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