Exploring the impact of broadband and technology on our lives, our businesses, and our communities.

Business Week doesn't get it

Much is being made of Disney's reluctance to push its content out to viewers via Internet-based television (IPTV). The Business Week article is typical--full of handwringing and hysterical headlines like "IPTV revolution may be on hold."

Maybe not. Maybe the revolution will proceed very nicely, thank you, without Disney. Disney and all the other Hollywood content providers will likely be last to the party, while independents with fresh ideas and world class production software from Apple running on cheap Macs will create break out shows.

If anyone thinks you really need the big studios to produce content, look at the current spate of reality shows. Not only are most of them really awful, the production values are pretty low. That's one reason why they are so appealing to the studios and networks--they are cheap.

Who hasn't sat on the couch late one night watching this dreck and thought, "Gee, I could make a reality show a whole lot more interesting than this?" You can, and people already are. The fake ads circulating on the Internet are the tip of the iceberg. The Volkswagen spoof was extraordinarily well done, and there are many other examples of high quality content out there.

The entertainment industry is trying to hold back the tide by running like a bunch of crybabies to Congress to buy some new laws so they can prosecute a few more grandmothers and 14 year olds for illegal downloads. Meanwhile, they are forcing Apple to sell their songs for exactly the same price, more or less, as you'd pay for the songs on a CD, while their distribution cost, courtesy of Apple's iTunes store, is now zero.

Movies are next. Look at the Blair Witch project--a hugely successful movie that made tens of millions of dollars. The whole movie was shot with cheap handheld cameras and edited on Macs. Today, the next Blair Witch movie could be delivered via a paid download using BitTorrent, and the makers of the film would pocket even more money.

There is also much handwringing in the TV industry about the business model. TV forces you to watch ads, but Tivo has already broken that model permanently. Ads on the Internet are already well-accepted and getting results. We'll see more options for content--a lot more stuff will move to the pay per view model, if prices are reasonable. As just one example, I'd rather have a quarter from 10 million people for a song I wrote than a dollar from a million people.

Is Hollywood and the music industry going to go away? Absolutely not. There will always be a demand for good, well made, high quality entertainment. But trying to jam the future through the broken lens of a business model pioneered by Thomas Edison is just sad. The entertainment industry needs to grow up and realize the Internet is making the pie bigger, and I'd rather have a piece of the bigger pie than spend all my energy trying to hold on the piece of the small pie.

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AOL jumps into VoIP

AOL has decided to jump into the VoIP marketplace. It might just save the company, which has been bleeding customers for the past couple of years as people switch to broadband.

AOL has an advantage over many of the other VoIP providers; the company is going to integrate voice calls with their Instant Messenger (IM) service. It's a good idea, since you can check to see, via IM, if someone is in the office and wants to take a call. I know it's a good idea because Apple has offered this service on every Mac for free for the past two years. Apple's service, called iChat, is still much more advanced because iChat also supports video calls, and the new version coming out later this month will support video conference calls with up to four people.

But AOL has lots of customers who are likely to try their service out, and the increased revenue per customer could get the company back on track.

Technology News:

Befuddled San Francisco officials

The Internet continues to create earthquakes across the entire spectrum of society as established ways of doing things crumble under the unprecedented publishing capabilites of Internet-enabled information tools.

Elected officials, who have enjoyed a close relationship with mainstream media over the decades, are becoming increasing irrational over blogs. While the media has often had an adversarial relationship with elected leaders of one stripe or another, those elected leaders, the media, and political parties all have tended to play by a set of well-understood rules (I'm generalizing here--there are obvious exceptions).

But blogs have changed all that. Bloggers, publishing their own commentary for a worldwide audience (albeit often a small one), don't have to play by traditional rules. The blogosphere is creating an entirely new set of rules, and some politicians don't like it.

San Francisco leaders have introduced city legislation that would require bloggers to register with the city if they write about politics and candidates. What on earth are they thinking? Do they really think they can stifle criticism of city leaders and policies with this kind of heavy-handed approach?

To illustrate just how absurd this is, a transnational fight over publishing is brewing. Excerpts from a secret government hearing in Canada that allegedly is investigating fraud on the part of government officials has been published on a U.S. Web site, and Canadian leaders are seething because they can't do anything about it.

It's not at all clear who, if anyone, has committed a crime. The ban forbids publication. So the Canadian that passed the documents on may not have broken the law, and the American blog is not subject to Canadian law at all.

Ethics and the lack of them certainly play a role here, but it's always been difficult to legislate moral or ethical behavior. But the bigger picture is that it is now much more difficult to hide wrongdoing. Are abuses likely? Of course. But no system is perfect, and I think more transparency in government is always a good thing. Those San Francisco legislators should be take a cold drink of reality and study the Canadian mess. If they continue to try to restrain blogging in San Francisco, bloggers will simply move the official address of record of their sites (and the server) to some other location beyond the purview of San Francisco city law.

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South Korea, again

For a sobering look at the future, this article on South Korea is a wake-up for anyone who thinks the United States is technology savvy.

New technology does not get tested in the U.S. anymore; instead, software and hardware firms go to South Korea, where virtually every household and business has broadband, most cellphones also have data connections, and everyone is jacked in. Massive government spending on a national fiber grid has dramatically accelerated the use of broadband, and it's affordable throughout the country.

Granted, South Korea's small size gives it some advantages. But the mystery is why our elected and appointed officials seem content to do nothing or worse, hand the keys to the future of our communities over to a a few big companies determined to keep us well behind the rest of the world.

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Apple Computer buys CBS television

Apple Computer CEO Steve Jobs announced today that the company has purchased CBS Television, using Apple's enormous hoard of cash. The company has been debt-free for many years, and analysts have engaged in endless speculation about what the company might do with its billions of dollars. In the press conference, Jobs indicated that because of CBS' recent problems with Dan Rather and "fake but accurate" news, Apple was able to pick up the company "for a song," which was apparently a pun on Apple's hugely popular iTunes venture.

Jobs announced sweeping changes for the venerable broadcasting firm. The biggest change is that he will have CBS abandon traditional television. Jobs said, "The old television model is dead. CBS will be the first all-Internet broadcasting company, and beginning April 1st, 2006, the company will end it's current 50 year old broadcast method and begin offering all its content via the Internet."

Analysts were skeptical that even Apple could pull off such a big change, but Jobs indicated the huge success of the tiny new Apple computer, the Mac mini, has already begun to pave the way. The Mac mini, which debuted in the fall of 2005, comes standard with an S-video out port, meaning that the tiny computer can output high quality video directly to a television set. Said Jobs, "With all the broadband users in the U.S., we've got a ready market for video via the Internet, and we'll be providing a Tivo-like piece of software called iVideo later this summer. iVideo will revolutionize the way people watch TV, just the way iTunes and the iPod has changed music."

Apple has also had a longstanding relationship with Akamai, which has banks of servers located all over the United States and already streams video for companies like Apple, usually for annual meetings and other corporate functions. Jobs indicated that Akamai would indeed play a major role as part of the all-Internet CBS. Jobs also indicated that Pixar, the movie production firm he also heads, will design the production facilities for the effort. "Nobody knows more about digital film and television production than Pixar," he said.

Jobs had little good to say about broadcast television. "Nobody watches the evening news anymore, and I can tell you that no one under 30 cares one whit about CBS' crummy line-up of half-baked reality shows, warmed over situation comedy, and that dumb show with the tick-tick-tick thing that Rather used to headline." Jobs' pointed reference to Sixty Minutes caused tsunami-like discussion in the halls of CBS, as Sixty Minutes staffers huddled around TVs watching the press event.

But Jobs did not stop there. He further promised the first thing he he would do was to sell the well-known CBS headquarters in New York and moving the entire staff to South Dakota, where he indicated he had purchased the old Gateway Computer corporate headquarters building, along with the entire company. "Gateway's manufacturing facilities will give us tstaff spenthe capacity to build the millions of Mac mini computers we will need to satisfy the marketplace, and it's about time that the CBS staff gets out of Manhattan and spends some time in a red state so they can cover news 'for the rest of us.'"

Although Gateway's current headquarters are in California, the company has always been associated with it's cowlike origins in South Dakota, and the cow spots on its boxes have become a company trademark. There was some surprise that Apple had purchased a PC company, but Jobs again indicated a master plan bigger than anyone realized. "We're saving the country from more of those awful Gateway ads with the guy in the truck singing along with his cow in the passenger seat. And we just want to pare down the competition--we're taking a page from the Microsoft playbook, which is to buy any company that gets in the way. So guess who's next?"

Despite impassioned pleas from the crowd of reporters in the room, Jobs simply clammed up and refused to say more. But characteristically, at this point Jobs smiled and said, "Oh, wait, there's one more thing." Jobs pointed behind him, and Jennifer Anniston stepped out from behind a curtain. Jobs introduced her as the new news anchor for the network. "We're going after a younger crowd, and I'm sure Bob Schieffer [Rather's replacement] has brought CBS, oh, eight or ten new viewers. With Jennifer, we're going to create a daily news program designed for the Internet generation."

Jobs refused to say any more, and after allowing Anniston to sign autographs, they both left the stage of the Apple auditorium in Cupertino.

Technology News:

New handouts in the library

We've added two new handouts to the Design Nine library. Ten things a community needs to compete summarizes a column from a few months ago about what amenities a community needs to attract businesses to the area.

Community broadband step by step compares community broadband development to the construction of a new building and the development of a new water or sewer system. It's easy to see that broadband development follows exactly the same processes that communities have successfully been using for years on much more expensive projects.

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NH HB 653 to let communities use bonds to finance broadband

This bill was held over in committee for more work this year. Text as of March, 2005 is below.

HB 653-FN-LOCAL – AS INTRODUCED

2005 SESSION

05-0714

06/10

HOUSE BILL 653-FN-LOCAL

AN ACT relative to bonds for construction, development, improvement, and acquisition of broadband facilities.

SPONSORS: Rep. Maxfield, Merr 6; Rep. Osborne, Merr 12; Sen. Gallus, Dist 1

COMMITTEE: Municipal and County Government

ANALYSIS

This bill grants municipalities the ability to issue bonds for the development of broadband services.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Explanation: Matter added to current law appears in bold italics.

Matter removed from current law appears [in brackets and struckthrough.]

Matter which is either (a) all new or (b) repealed and reenacted appears in regular type.

05-0714

06/10

STATE OF NEW HAMPSHIRE

In the Year of Our Lord Two Thousand Five

AN ACT relative to bonds for construction, development, improvement, and acquisition of broadband facilities.

Be it Enacted by the Senate and House of Representatives in General Court convened:

1 New Section; Broadband Infrastructure Bonds. Amend RSA 33 by inserting after section 3-f the following new section:

33:3-g Broadband Infrastructure Bonds Authorized.

I. In this section:

(a) “Broadband” means the transmission, between or among points specified by the user, of information of the user’s choosing, with or without change in the form or content of the information as sent and received, at rates of transmission as defined by the Federal Communications Commission as “Broadband”.

(b) “Broadband carrier” means any provider of broadband services, except that such term shall not include aggregators of broadband services, as defined in section 226 of the 1996 Telecommunications Act.

(c) “Broadband infrastructure” means any and all equipment and facilities, including any and all changes and modifications and expansions to existing facilities as well as the customer premises equipment, used to provide broadband, and includes any and all software integral to or related to the operations, support, facilitation, or interconnection of such equipment, including upgrades, and includes any and all installation, operations and support, maintenance and other functions as may be required to support the delivery of broadband.

(d) “Broadband service” means the offering of broadband for a fee directly to the public, or to such classes of users as to be effectively available directly to the public, regardless of the facilities used.

(e) “Municipal broadband facility” means any municipality that through a separate entity owns, operates, manages, or controls any plant or equipment, or that wholly owns, operates, manages, or controls any entity that owns, operates, manages, or controls any plant or equipment, used to furnish broadband services within the state directly or indirectly to the public.

(f) “Municipality” means any city, town, county, or state entity or creation of such entities or affiliates of such entities.

(g) “Open network” means any broadband infrastructure which is open to any and all third party users in a non-discriminatory manner and on a fair and equitable basis using publicly available rates for services.

(h) “Open network interfaces” means that the technical and operational means, manners, and methods for any third party access to the broadband infrastructure shall be provided on the basis of generally acceptable industry standards as may be available at the time of access.

(i) “Separate entity” means a separate company, corporation, or other similar corporate entity established to conduct business.

II. A municipality may issue bonds for the purpose of financing the development, construction, reconstruction, renovation, improvement, and acquisition of broadband infrastructure for the purpose of public educational and governmental access channels.

III. A municipality may issue bonds for the purpose of financing the development, construction, reconstruction, renovation, improvement, and acquisition of broadband infrastructure for the purpose of providing third party access only though a separate entity. The separate entity shall be subject to same laws, rules, and regulations governing similar competitive communication carriers. The separate entity shall have separate and distinct facilities, support, operations, and any and all other elements necessary for the provision of its services and shall not use in any manner, a computer network used for municipal purposes.

IV. Repayment of the bonds issued under paragraph II shall be in accordance with applicable law for municipal bonds.

V. Repayment of the bonds issued under paragraph III shall be paid solely from revenue received from the separate entity for services provided by that entity.

VI. No municipality may enact an ordinance or adopt a resolution authorizing the municipality to construct, own, or operate any facility for providing cable service, telecommunications service, or Internet access service, directly or indirectly, to the public, unless all of the following are satisfied:

(a) The municipality holds a public hearing on the proposed ordinance or resolution.

(b) Notice of the public hearing is published in a newspaper of general circulation in the area affected by the proposed ordinance or resolution.

(c) No fewer than 30 days prior to public hearing, the municipality shall prepare and make available for public inspection a report estimating the total cost of, and revenue received from, constructing, owning, or operating the facility and including a cost–benefit analysis of the facility for a period of no fewer than 3 years. The costs that are subject to this paragraph include personnel costs and costs of acquiring, installing, maintaining, repairing, or operating any plant or equipment, and include an appropriate allocated portion of costs of personnel, plant, or equipment that are used to provide jointly both telecommunications services and other services. The costs of the separate entity shall be those normally incurred by any third party commercial communications provider in the normal course of their business, including but not limited to franchise fees, pole attachment fees, make ready fees, and similar fees. The separate entity shall not be subsidized in any manner by the municipality.

VII. Debt incurred under this section shall not be included in the debt limit prescribed in this chapter. No such debt shall be included in the net indebtedness of any municipality for the purposes of determining its borrowing capacity. Such debt shall be the sole liability of the separate entity.

VIII. Negotiations between a separate entity and a municipality shall be performed at arms length. Negotiations not performed at arms length shall be void.

IX. Pricing, selling, bundling, promoting, selling, representing in a public or private manner by the separate entity shall be performed at arms length. In addition any pricing mechanisms of the separate entity shall be based on the total costs of the entity independent of the sponsoring municipality.

X. Services provided by the separate entity shall comply with open network requirements.

XI. Notwithstanding RSA 33:2, bonds issued under the authority of this section shall be payable in annual payments so that the amount of annual payment of principal and interest in any year on account of any bond shall be not less than the amount of principal and interest payable in any subsequent year by more than 5 percent of the principal of the entire bond. The total amount of payments shall be sufficient to extinguish the entire bond at such bond’s maturity. The first payment of principal on any bond shall be made no later than 5 years and the last payment not later than 30 years after the date issued. Each authorized issue of bonds shall be separate and distinct.

2 Definition. Amend RSA 33-B:1, VI to read as follows:

VI. “Revenue-producing facilities” means water works, broadband infrastructure as defined in RSA 33:3-g, sewerage systems, sewage treatment or disposal facilities, solid waste disposal or resource recovery facilities, parking facilities, facilities for the production, generation, transmission, or distribution of electricity or gas and any other real or personal property or interests in a municipality or regional water district owned or controlled by the municipality or regional water district, from the operation of which revenues are or are expected to be derived by the municipality, or regional water district.

3 Effective Date. This act shall take effect 60 days after its passage.

LBAO

05-0714

Revised 2/4/05

HB 653 FISCAL NOTE

AN ACT relative to bonds for construction, development, improvement, and acquisition of broadband facilities.

FISCAL IMPACT:

The New Hampshire Municipal Association and Department of Revenue Administration state this bill may increase local expenditures by an indeterminable amount in FY 2005 and each year thereafter. There will be no fiscal impact on state, county, and local revenue or state and county expenditures.

METHODOLOGY:

The New Hampshire Municipal Association states this bill would allow municipalities to issue bonds for the development of broadband services. Repayment of bonds would depend on how the infrastructure is to be used. If the infrastructure is to be used for public education and government access channels, repayment is the responsibility of the municipality in accordance with “applicable law” for municipal bonds. However, if the infrastructure is to be used for the purpose of providing third party access to broadband, the repayment would be made from revenues received by the separate entity required to provide such access and the municipality would have no responsibility to repay the bonds. Debt incurred for that broadband purpose would be considered outside the municipality’s debt limit since the way it is structured, it is not a debt of the municipality and repayment is solely the responsibility of the separate entity’s revenue stream. The Association is unable to determine the exact fiscal impact at this time since it is dependent on what municipalities opt to use this bonding authority and how many would be responsible for repaying the debt.

The Department of Revenue Administration states they are unable to determine the fiscal impact of this bill on local expenditures at this time. There would be no fiscal impact on state and county revenue and expenditures.

Yet another pointless fight over broadband

Central California is the location of yet another pointless fight over broadband. Forward-thinking public officials are trying to do something good for their businesses and citizens, and a predictable set of knee-jerk reactions to it pop up.

Fresno County wants to look at increasing the number of broadband access and service providers by building infrastructure and letting private sector companies use it to deliver those services. But the predictable hysteria about how government should not be in the service business has ensued. Last time I checked, the *only* thing governments do is provide services, so I'm not sure that's a very strong argument.

As Lawrence Lessig noted recently, public street lights did not put electric companies out of business. And I will further note that building public roads did not put construction companies and delivery services out of business.

Fresno wants to build broadband roads so that private sector companies can use those roads to deliver access and services. Now there are two ways to pursue that model. Fresno is going to buy access and services from the private sector and resell them to broadband customers. Customers like this because you get a single bill with everything on it, and you have a single point of contact for service and support.

The other way to do it is to let companies sell direct to customers. In this model, you may have several bills (e.g. one for access, one for VoIP, one for email services, etc.). And you have several different companies to deal with in terms of service and support.

Both approaches have some advantages and disadvantages--the former model looks better from a customer perspective for billing and support. The nonprofit network operator makes more money to cover expenses and to build out the network. But it's a more complex way of doing business, since the nonprofit operator has to be the middleman for everything.

The latter model--businesses use the nonprofit digital transport system to provide services direct to customers--is simpler to implement in some respects because you have cut out the middleman function for most things. But customers have more bills and more different companies to deal with.

Is there a clear winner? Not as far as I can tell. Some community broadband advocates are arguing strenuously for the "retail" model, where the nonprofit resells the services. There are two arguments for this. The first is that the successful community broadband projects, by and large, are using this model, and it seems to work. The second is that more money stays with the nonprofit network manager, making the sustainability of the system a better bet.

I don't disagree with either of those propositions, but I do think it is way too early to say that's the only approach that ought to be pursued. The absence of something (muni wholesale projects) does not prove it does not exist or is not viable. It just means we have not seen any good examples yet.

Why do I favor a muni wholesale model? Over the long run, letting businesses go direct to customers, even with a bit more paperwork on the billing side, is likely to foster more innovation, more rapid dissemination of new services, and lets good businesses adjust more quickly to changing market demands. The muni nonprofit network manager manages the sustainability side by taking a franchise fee (something modest...perhaps in the range of 3% to 5% of gross revenue) for use of the digital transport system. The catch is that in the early days of service rollout, there is not as much money coming back to the muni nonprofit. But I think you can plan for that.

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NC paper blogs--will it work?

A North Carolina paper has jumped feet first into blogging the news, with 11 news feeds written by reporters and staffers on the paper. The Greenboro News and Record thinks that the paper has no choice but to do this. I agree, as I wrote recently about this issue.

I've always thought the Web has great potential for newspapers, but they have to begin to see their role for what it really is--editing and writing, not printing black marks on paper. The Web is pure writing, and it frees newspapers to do that really well. Combined with the growing viability of advertising on the Web, newspapers can have a future.

But the most interesting thing in the article was that a newspaper is blogging. From the article:

Night cops reporter Eric Townsend, a 26-year-old who also contributes to a blog about traffic, said he's happy to post to the blog, but he thinks declining newspaper readership among the young is more a symptom of a decline in civic engagement than anything else. "Young people don't have a sense of involvement, a sense of community," he said. "It doesn't matter how many 'young' stories we do. I don't think blogs are the answer either."

What I see in under 30 people is an unhealthy attachment to their devices--their cellphones, their music players, their Gameboys--that keeps them tuned out and turned off from the world around them. Next time you walk down a town street, look at how many young people have on earphones--earphones that are blocking out the real world in favor of a world that they can manipulate.

Is this phenomenon important? It's too early to tell. But I do notice, as do many of my colleagues, the absence of young people at town meetings convened to talk about the future of the community. The ones that do show up are bright and engaged, and have typically have a lot to contribute. I just wish there were more of them.

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FBI raises the cost of VoIP

The FBI wants to increase the cost of Voice over IP. The VoIP news article has a set of excellent questions that someone ought to be asking the FBI as they seek to extend existing wiretap requirements to VoIP companies. Not only will it increase the cost of commercial VoIP software by requiring those firms to install wiretap backdoors in their systems, the whole exercise is absurd. Here's why.

  • As VoIP News asks, why would criminals use a commercial VoIP offering that was known to have a wiretap backdoor when they could just as easily use their own secure VoIP software. Dozens of VoIP software products are completely free and can be downloaded and installed easily.
  • Some VoIP providers are located outside the U.S., beyond the jurisdiction of the FBI. Why would anyone use a higher-priced U.S. service if a less expensive offshore service with equivalent voice quality is available? Why would international drug rings ever use U.S. services if the FBI has their finger in them? One effect of FBI regulation will be to drive the entire VoIP business out of the United States.
  • Wiretapping only the VoIP data streams of suspected criminals is, well, just dumb. If I were trying to investigate criminal behavior, I'd want to capture their entire data stream. And the FBI can do this now, just by going to the criminal's ISP with a court order and getting the ISP to re-transmit to the FBI every data packet coming from the criminal. This is trivial to do, does not require expensive new software, and is much more likely to provide useful information, since you'd also see email, Web sites, chat, IRC, and any other communications, along with VoIP conversations.

So what's really going on? Occam's Razor may be useful here (the simplest explanation is probably the correct one). Recall that this is the same FBI that just spend $170 million of our tax dollars on a "Virtual Case File" system that does not work. In other words, the FBI has neither good in-house technology advice nor do they seem capable of buying it. Like many other Federal government agencies, when the FBI wants technology, they run to the beltway bandits--the big consulting firms that inhabit the D.C. area, who have a built in conflict of interest when asked by those same agencies to both design and build systems.

Here's the problem--if you are a company that lives on huge government contracts, when asked to design a new information system, you are not likely to come up with something cheap, fast, and easily extensible if you also get to build the system. Instead you are going to design the mother of all information systems--one that requires years to build, needs lots of "research" to complete, and requires huge maintenance and support contracts. A perfect example of this kind of mentality is the 20 years and still counting air traffic control system that FAA contractors can't finish.

Bottom line--the FBI is way off base here, for some very basic technical reasons, and our elected representatives need to read them the riot act for squashing innovation, driving our businesses offshore, and increasing the cost of voice service for citizens and businesses--for no good reason.

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