Exploring the impact of broadband and technology on our lives, our businesses, and our communities.
A robotic surgical machine just completed the world's first unassisted heart surgery. There were surgeons standing by in case something went wrong, but nothing did. The machine was programmed with the data from more than 10,000 similar operations. It's an interesting concept, and could have the potential to change the way health care is delivered in poor areas of the world, where doctors are few.
If the choice is between dying from a life-threatening illness because of a lack of human surgeons, or going under a robotic knife, my guess is that most people will choose the latter.
In what has to be one of the worst advertising concepts ever, an apparently blind drunk group of French ad execs came up with the idea that billboards should be able to call you on your mobile phone. As you pass by a billboard, the billboard will send your phone a video ad that you can watch later. It is designed for urban environments where people are traveling on foot and on public transit.
This is designed as an opt-in service, meaning you have to sign up for it. Which of course begs the question, "Who in their right mind would ever agree to such a thing?" I can see it now...."Gosh, I am not yet barraged enough with ads on every surface and every medium I watch or listen to. I think I need more ads--more video ads that I will watch in my spare time."
Uh huh.
This is utterly incomprehensible. Who wants their phone filled up automatically with huge video files that they are going to sit down and watch later? In an average day traveling around a place like Paris or New York, even if the ads are targeted somewhat, you'd be flattened with the things. Here is the most scary part of this.
"...the means to interact with the world will be your mobile phone..."
I have an idea: Let's interact with the world with our eyes and ears and mouth. Let's put down the cellphones and the iPods and actually pay attention to the real world, not the made up world of crazed advertising execs who think everything worth watching or reading should be crammed onto a 2" fuzzy mobile phone screen.
According to USA Today, XM Radio is being sued by the music industry for its new satellite radio, which has a record feature. XM's iPod-like recording functionality is actually pretty limited. Although it can store up to 50 hours of music, the service is essentially subscription-based. If you discontinue your XM radio subscription, your music disappears. The songs are also stored in a proprietary format, so there is no easy way to copy them to other devices, like your computer or to a CD.
All this fighting over music is one reason why I still buy most of my music on old-fashioned CDs. With a CD, I own the music free and clear of encumbrances. But the music industry, with the help of mostly clueless Congresspersons and Senators, is pushing us toward a time when we don't own music or movies. All we will have is temporary permission to listen or to watch, and even that may be restricted. It's one reason why Apple's iTunes Music Store is important. The good news is that iTunes has a stranglehold on the legal music download business. That also happens to be the bad news.
You never want a single company to own over 80% of any market, but in this case, we've got to ride this horse because Apple, so far, has been trying to structure digital music in favor of consumers. The iTunes system is not perfect, but it is far better than any of the other systems.
Until this gets sorted out (or not), I recommend buying mostly CDs.
Lauren Weinstein, an expert on privacy issues, has written an open letter to Google asking the company to create the Google Privacy Institute. The new organization would not only advise Google on how best to protect the privacy of individuals and organizations using Google services, but also serve as a think tank and example for how to manage privacy in an Internet-connected world.
Like me, Weinstein appreciates the extraordinary power and utility of Google while also being concerned that the company could, in the future, mis-use and abuse the massive data sets that firm collects. It's a good read.
According to this USA Today story, teachers are finding that WiFi and laptops in the classroom is a mixed bag of results.
Students are coming to class, flipping their laptop computers open, and going shopping, among other activities observed by teachers. They are also answering email, chatting, downloading music, and doing anything but learning.
We're raising the Distracted Generation....kids and young adults so fixated on a steady flow of distracting digital bits--music, conversation, video, text, images--that they are having trouble learning and working. Even the 2008 presidential candidates are dispensing advice on the topic, with Hillary Clinton chiding Generation Y members for being "lazy."
I think all this will sort itself out eventually, but we can't just hand our young people all these devices and then walk away. We have to provide some guidance and supervision as we learn how to use all our new tools appropriately.
USA Today has an article today on the front page of the Life section about Microsoft's bid to sink its tentacles into every kind of digital entertainment. There is a quote in the article from an analyst at at Morgan Wedbush Securities, and he said:
"Microsoft...recognize[s] their software needs to be the gatekeeper to that kind of commerce."
Huh? This is complete rubbish. Microsoft may WANT to be the gatekeeper, but there is certainly no NEED for Microsoft to be the gatekeeper. Why should Microsoft get some of my money every time I buy some music or a video over the Internet?
And to be fair, Apple is trying to position itself the same way, and whether you are talking about Apple or Microsoft or some other company, it is never good for consumers when you have a single company with monopoly or near monopoly marketshare. I hate Digital Rights Management (DRM), and I still buy most of my music the old fashioned way, on CDs. I'll have to give that up eventually, since CDs are going the way of the dodo, but in the meantime, I'm going to try to avoid DRM schemes.
Apple actually is mostly on the side of consumers. It recently won a battle with record companies, who wanted to introduce variable pricing in the iTunes music store. What this meant was that record companies wanted to charge more for new music ($2 to $3 a song), and less for old music (perhaps fifty or seventy-five cents).
While the music companies touted the benefits of "cheaper" music (the older songs), what it really meant was massive profits for the record companies if they were able to double or triple the cost of new releases. Apple barely breaks even on the iTunes store; the record companies get most of the price of a song, and the artists get no more than they do when a CD is sold.
The entertainment industry is desperately trying to prop up prices for things like music and videos even while their distribution costs have essentially dropped to zero. It's crazy. And the idea that Micrsoft "needs" to get their hands into our wallets is even more goofy. Don't fall for it.
This article talks about Verizon's new claim that net neutrality "limits" the company, and the nothing but a scare tactic of claiming they won't be able to roll out any new services unless they get to erect toll gates.
One thing net neutrality does limit is the ability of one or two big companies from setting up walled gardens that keep consumers locked into a few choices (from, say, Verizon or Comcast). Net neutrality gives consumers and innovative startups a chance to play on a level playing field.
The telcos are way behind the cable companies in broadband customers, and they are desperately trying to get legislators to give them a break. They have cleverly adopted language that makes them sound like they are all for innovation and rolling out new services quickly, but you have to look beyond that to see what the end game is likely to be.
Right now, the picture could get very grim very quickly if legislators fall for all this "We just want to offer great new stuff at great prices." In the short term, we do get some modest competition. But in the long term, communities, their economic future, and local jobs are at stake if all we have is a duopoly with cartel-like pricing and a very limited set of choices for services. A duopoly is not marketplace competition. Vasteras, Sweden has marketplace competition, with 64 service providers selling all kinds of services to local residents and businesses. That's what every community in America ought to have--dozens of providers, not just two.
I'm on location this week, planning a major fiber build for a region of eight communities that have decided they can't wait any longer for world class connectivity and services. It's a rural area with lots of two lane roads. One of the things Design Nine is doing is surveying right of way and existing pole infrastructure.
It's a gloomy picture. The phone company has not invested much here, ever, and as new capacity was needed, they just lashed more copper cables to the poles, rather than running fiber closer to customers and using remote switches to provide better services, like DSL. In many locations, we have picture of poles with 4 phone cables lashed to them, meaning there is no pole space left for community fiber. We also have pictures where the phone cable sag is more than three feet, meaning that even if there is space on the pole itself to add another cable, the sag would have to be corrected first. That is very costly.
A bill called COPE (HR 5252) is currently being debated in Congress, and it is a mixed bag for communities, with mostly negative consequences. COPE would allow video providers to obtain national franchises for video services, which would open up competition; basically, it would enable the phone companies to quickly get start offering the equivalent of CATV/satellite TV in many places, and would provide alternatives in both rural and urban areas. That's the good part of the bill.
The bad part of the bill is that communities would lost most control over their own rights of way. The FCC would become the arbiter, and the big companies could come into any community and demand right of way access. Some of the national franchise fees would be returned to the community, but arbitration and disputes would be handled by the FCC, which would be a nightmare for smaller communities that don't have big budgets for extended legal battles in Washington, D.C.
Local elected and appointed officials need to get on the phone and talk to their Federal congressmen and Senators and tell them to protect the rights of communities before giving the store to the phone companies. In the next 3 to 5 years, the telecom battle, as I have been warning communities since the late nineties, is going to be over real estate (right of way), and not whether WiMax is going to be better than fiber. Don't let hardware vendors sell your community a bill of goods (literally) while ignoring the more important and broader telecom planning issues like right of way and economic development strategies.
This hair-raising story from the UK is an illustration of the dangers that we all face from identity theft. A British security expert was able to obtain, among other information, a Dutch citizen's passport number and date of birth from a discarded boarding pass stub--the little scrap of paper many of us discard in the nearest airport trash can as we walk off the plane (I have been taking mine home and shredding them for years). The key to the theft was the frequent flier number, which allowed the security expert to get the passport and date of birth from the airline, without a password.
The article blames it in part on the U.S. terrorist screening system, but the airline also has some problems with its system, which coughed up the information without verifying who was buying the ticket.
Dell has been pre-installing spyware on their computers that is apparently quite difficult to remove, and then asking customers to pay $49 to have it removed.
The company installs a program called My Way Search Assistant which tracks where you go on the Web and sends the results back to a central server, where the data is used to send customized pop-up ads to your machine. According to the writer of the article, it is very difficult to uninstall the software, and a call to Dell revealed that the support group at Dell seems to be unaware that the company is doing this. Once you tell them you have spyware, they send your call to the Dell spyware hotline, where they ask for $49 to help you remove it.
You might think that's bad enough, to charge to remove software installed deliberately by the company. But wait! There's more!
Dell gets paid by My Way to put the software on the machine.
That's right...Dell collects cash to put the snooping software on your machine, then wants you to pay them to take it off. Good work if you can get it, I guess, but a sure fire way to alienate your customers.
What this really reveals, aside from the fact that Dell has no ethics at all, is that profit margins on Dell equipment are so thin that they have to resort to doing this sort of thing.
Add Dell to the IT Hall of Shame, along with Google, Yahoo!, and Microsoft.